Cleveland's Mobile Computer Repair Service!

       How-To

     

Here are some How-To tips and suggestions for you to solve some of the most common computer problems at home.  Check back often for more information!

 

Fixing A Boot Problem...

 

The BIGGEST MISTAKE most people make when trying to fix a boot problem is to reload Windows.  If you reload Windows you just wiped out all of your Documents, Photos, Music and Programs. Backup all of your personal data first.

 

Please Backup Your Data...

 

Always BACKUP all Personal or Business Data. A Virus, a Power outage or a Hard Drive over 3 years old is less dependable and may cause your computer to crash. Backup to CD, DVD or a USB Hard Drive.

 

If Your Internet Is Not Working...

 

This may come in handy if your internet stops working, especially after a virus is removed.

This is how to Reset Internet Explorer if you cannot get on the internet:

  1. From Internet Explorer click on Tools

  2. Click on Internet Options

  3. Click on the Advanced Tab

  4. Click Restore Advanced Settings

  5. Click Reset

  6. Click Apply

  7. Click Ok

Now Internet explorer is reset to its factory settings.

 

If Your Computer Won't Boot Up...

 

Your computer won’t boot up:

You may see a menu come up where the first option is Safe Mode.  Arrow down to Last Known Good Configuration then hit the enter key.  If it boots all the way up then you are fine.  If not, call a technician because your boot manager may need to be repaired.

 

What To Do About Online Virus Warnings...

 

Rule #1:  Don't click on any popup virus warnings!  Some may be under the guise of being a Microsoft Virus Protection Program they will actually LOAD viruses onto your computer!

 

  1. If a warning pops up, know what it is before you click Yes or OK.  Do NOT just click on it casually if you do not know what it is.

  2. You may visit a web page and something may pop up that says you have viruses.  If it is not from your purchased virus protection,  click on the X and close.  Something is probably trying to load a virus to your computer.

  3. If something says Windows found viruses, it is not real - close out immediately. Windows does not have anything built in that looks for viruses.

  4. MS Antivirus,  Antivirus 2010-2011-2012-2013 are all Fakes. Recently I can add FBI Cyber Crime Division, Interpol Cyber Crime Division and Department of Justice which are all scare-ware.  These are in fact viruses themselves that want you to send them money via Moneypak and they will take your money. They also block you from getting into your computer. If you get any one of these then you need our expertise.

  5. NEVER download FREE ANTIVIRUS unless you know it is coming from a reliable company (ex. Webroot, Eset, Trend Micro, Norton, McAfee etc.).  If you’ve never seen it on a store shelf then you may not be getting what you intended.  Just more trouble.

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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